Returns & Refunds

At Glowrael, we stand behind the quality of our products. Because our products include skincare and personal care items, we follow clear guidelines for returns and refunds to help keep everyone safe and ensure a fair process.

30-Day Money-Back Promise

Every first-time order from Glowrael is backed by our 30-day money-back promise. If you're not satisfied with your first order, contact us within 30 days of your delivery date to request a refund for the product cost. No return label is required.

To qualify:

  • The guarantee applies to first-time orders only.

  • Requests must be submitted within 30 days of your delivery date.

  • Contact us at glowraebeauty@gmail.com with your order number and a brief note about your experience.

  • For hygiene and safety reasons, you do not need to return the used product. Simply provide your order number.

Damaged or Incorrect Items

We take care when preparing every order. However, if something isn't right, we'll do our best to make it right.

  • Contact us within 48 hours of delivery at glowraebeauty@gmail.com.

  • Include your order number and clear photos of the damaged or incorrect item.

  • We'll arrange either a replacement or a refund, as appropriate.

  • Requests made after 48 hours may take additional review.

Nothing in this policy limits your rights under applicable consumer protection laws.

Returns of Unopened Products

If you wish to return an unopened, unused product in its original packaging:

  • Returns must be authorised before being sent. Email glowraebeauty@gmail.com to request return authorisation.

  • Unauthorised returns may not be accepted.

  • Return shipping costs are the customer's responsibility unless otherwise required by law.

  • Original shipping fees are generally non-refundable, except where a refund of those fees is required by law.

  • Refunds for returned products are processed after the item has been received and inspected. Inspections typically take up to 48 hours after receipt.

Subscription Orders

If subscription orders are offered by Glowrael, subscription renewals can be cancelled through your account portal or by emailing glowraebeauty@gmail.com.

To avoid being charged for a renewal, please cancel before your next billing date. Orders may be prepared for shipment soon after payment is processed.

Once a subscription order has been charged and entered fulfilment, cancellation may no longer be possible. You may still request a return of an unopened product under our standard return policy, subject to applicable consumer protection laws.

Refund Processing

  • Approved refunds are generally processed within 7–10 business days of approval for money-back promise claims, or after inspection for returned items.

  • Refunds are issued to the original payment method used at checkout.

  • Your bank or payment provider may require additional time to process the refund.

How to Request a Refund or Return

Email our team at [YOUR SUPPORT EMAIL] with the following details:

  • Your order number.

  • The reason for your request.

  • Clear photos of any damaged or incorrect items, where applicable.

Our team aims to review every request within 48 hours and respond with the next steps.

Important Information

  • For hygiene and safety reasons, we generally cannot accept change-of-mind returns of opened or used products. This does not affect eligible claims under our 30-day money-back promise or your rights under applicable consumer protection laws.

  • Unauthorised returns may not be accepted.

  • By placing an order with Glowrael, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

Our Commitment to You

At Glowrael, your satisfaction matters to us. If you have a concern about your order or product, please reach out to our team so we can help.

Glowrael — Your glow, your confidence.