Shipping Policy

At Glowrael, we are committed to delivering your beauty and skincare products safely, efficiently, and with care. Every order is carefully prepared and shipped to provide you with a smooth and reliable shopping experience.

Processing Time

Once your order is placed, it is sent to our fulfilment team for preparation.

• Processing time: 1–3 business days.

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

• Peak seasons: During holidays and major promotions, processing times may extend to 5 business days.

Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Times

Estimated delivery times after dispatch are as follows:

• USA: 4–10 business days. Hawaii, Alaska and military addresses may require an additional 2–4 business days.

• UK, Europe and Australia: 4–8 business days.

• Canada: 6–10 business days.

• Rest of the world: 6–10 business days.

Delivery times are estimates and may vary depending on the destination and courier service.

How to Track Your Order

Your tracking number will be emailed to you automatically once your order has been dispatched.

If you do not receive your tracking details within 4 days of your shipping confirmation, please contact us at:

Email: glowraebeauty@gmail.com

Please include your name and order number so our team can assist you promptly.

Missing or Damaged Items

If your order arrives damaged, incomplete or incorrect, please contact us at:

Email: glowraebeauty@gmail.com

To help us resolve the issue, please provide:

• Your order number.

• Clear photos showing the damage or issue, where applicable.

In some cases, items may be shipped in separate packages depending on stock availability.

If an error has occurred during fulfilment, we will arrange for the missing or correct item to be sent at no additional cost, using express shipping when necessary.

Important Delivery Information

Delivery times are estimates and may vary due to circumstances beyond our control, including:

• Courier workload and service disruptions.

• Local customs procedures.

• Regional logistics conditions.

• Seasonal demand and other unforeseen delays.

Although delays are uncommon, they may occasionally occur. We appreciate your patience and understanding.

Our Commitment to You

At Glowrael, your satisfaction matters to us. Every order is carefully prepared, packaged and dispatched to provide you with a smooth and reliable delivery experience.

If you have any questions about your order, our team is here to help.

Glowrael — Your glow, your confidence.